Customer Service Outsourcing

Customer Service Outsourcing

by | Jun 21, 2023 | Case Study

Customer Service Outsourcing Overview Our client, a government agency, required a BPO-provided Customer Support Service that was capable of handling surge requests in a high-volume environment. They needed a provider that could scale on demand and be quickly trained...
Failed Payment Management

Failed Payment Management

by | Jun 21, 2023 | Case Study

Failed Payment Management How First Credit Services helped one client retain 400 members a month Overview Our client operates a chain of low cost – high volume health clubs in the Northeast. It was common for their clubs to have 500-700 failed payments each...