Sticking to the script might keep things neat, but it’s not always the best for your customers. Rigid scripts can make your customer service sound robotic, which could frustrate customers and delay payments. Impersonal interactions jeopardize not only customer...
Failed payments are more than just missed revenue—they can quickly snowball into member churn and serious financial strain. For gyms that rely on recurring memberships, waiting too long to act can turn a small hiccup into a revenue leak. That’s where early...
The second half of 2020 saw a massive increase in healthcare data breaches. Nearly 21.3 million records were breached, 177% higher than the number of violations in the first half of the year. These numbers are already alarming for the healthcare industry, and the...
The ongoing global pandemic and economic crisis have not stopped companies from outsourcing their customer support and other operations. In fact, more than two-thirds of large U.S. companies are currently outsourcing some portion of their workforce. Outsourcing...
Debt collection agency can be a great resource to help you collect bad debt. Unfortunately, several debt collection myths and misconceptions scare away many businesses from their services. The goal of any debt collection agency is to collect on debts owed by their...
If you’re running a dental office, you are probably finding it challenging to effectively collect on delinquent patients. With the rising costs of employing back-office staff combined with the labor shortage, it’s becoming more and more difficult for dental offices to...
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