AI-Driven Omnichannel Collections: What Businesses Need to Know
Omnichannel collection is more than just offering lots of ways to reach out to consumers. It’s about weaving AI throughout the entire experience. AI already powers many basics: chatbots that answer FAQs or IVR systems for taking payments anytime. But true integration...
These 5 Customer Service Solutions Support PCI Compliance
Ever worried a simple question from your customer service team could land your business in hot water? Payment security rules are the guardrails keeping your reputation (and your revenue) intact. Figuring out where helpful service stops and PCI violations begin is...
Scripts vs. Real Conversations: Improving Customer Service Solutions
Sticking to the script might keep things neat, but it’s not always the best for your customers. Rigid scripts can make your customer service sound robotic, which could frustrate customers and delay payments. Impersonal interactions jeopardize not only customer...
The Gym Owner’s Guide: Turn Failed Payments into Retained Members
Failed payments are more than just missed revenue—they can quickly snowball into member churn and serious financial strain. For gyms that rely on recurring memberships, waiting too long to act can turn a small hiccup into a revenue leak. That’s where early...
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